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Roy Mura


Coverage Counsel - 5 new articles

Advanced Social Media Research Tools & Resources


Earlier this week I delivered Episode 56 of my social media research presentation to a major P&C insurer's enterprise risk prevention committee or group. That was the 56th time I've spoken on the potential value of SM content to insurance and law enforcement industry groups since May of 2010 when the good folks out at the Rocky Mountain IASIU Chapter had me present what I then suspected might be or become a popular topic. It was and has and continues to be so.

Much has changed in my presentation over the past three years. New social networks have emerged and ascended onto the Top 10 list of most popular SN sites, while some of the original Top 10 sites have slipped in the rankings. And new techniques, tools and resources have appeared to assist SM researchers in their efforts to find, secure, verify and then utilize SM content in responsible business decision making. For those who have not attended one of my more recent episodes, in no particular order here are some of my favorite newcomers to the SM research party:

TWITTER AGGREGATORS

Twitter has grown in popularity and use since May 2010 and much content that once was deposited onto a Facebook page or wall now gets blasted out into the Internet 140 characters at a time. Spotting and finding those contrails of relevant SM content have become somewhat easier.

In the last five or so episodes of my SM research presentation I have told the story of finding and then reporting what likely is an actual case of a fraudulent...

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Emergency Adoption of the Twelfth Amendment to New York Insurance Regulation 64

This afternoon New York Governor Andrew Cuomo announced four new measures or actions being taken in New York purportedly to expedite and in response to Sandy-related insurance claims:

  1. today's issuance by the New York Department of Financial Services of an emergency amendment to New York Insurance Regulation 64 (11 NYCRR Part 216) reducing from 15 business days to 6 business days the time for insurers "to commence" an investigation of certain types of claims "occurring from October 26, 2012 through November 15, 2012" in the 10 designated counties (Bronx, Kings, Nassau, New York, Orange, Queens, Richmond, Rockland, Suffolk or Westchester) and, if they wish their investigation to include an inspection of the damaged or destroyed property, to conduct that inspection within that 6-day period;
  2. the inclusion within that emergency regulation of a provision allowing claimants to commence certain repairs immediately and before the insurer has had an opportunity to inspect the damaged property "[w]here necessary to protect health or safety" and provided the claimant submits proof of loss documentation;
  3. the issuance of Executive Order Number 82 temporarily suspending from today...

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Episode 42 -- Social Media Research in Claims Investigations Training

This is for those of you who have asked me when you might be able to attend a "full" version of my social media research training presentation. I'll be delivering a 145-minute version of that interactive presentation on this coming Thursday, October 25, 2012 at the Albany Claims Association's 29th Annual Education Day in Latham, New York.


This will be Episode 42 in my now long-running series of social media research presentations. Even if you have seen one of the prior episodes, you may want to attend this one. There have been a number of important case decisions and other developments in this area that we will be discussing. Here's the seminar's agenda:
The seminar's cost is a modest $35 per person, which includes lunch. The stated registration deadline is this coming Monday, August 22, 2012, so click HERE to register and submit right away. I can't imagine they would turn away walk-ins, however, in the event you are not able to register by Monday the 22nd.

    


No Fishing Allowed -- Fourth Department Reverses Order Granting Discovery of Plaintiff's Facebook, MySpace and Other Internet Postings

PERSONAL INJURY – DISCOVERY – SOCIAL MEDIA CONTENT
Kregg v. Maldonado
(4th Dept., decided 9/28/2012)

Christopher Williams was injured in a motor vehicle accident while driving a motorcycle manufactured and distributed by Suzuki Motor Corporation of Japan and American Suzuki Motor Corporation. Charlotte Gregg, Williams' guardian, sued the owner and operator of the car involved in that accident and the Suzuki defendants. After initial disclosure exchanges, the Suzuki defendants learned that family members of Williams had established Facebook and MySpace accounts for him and had made Internet postings on his behalf in connection with those accounts. The Suzuki defendants served additional discovery demands on the plaintiff, requesting the "entire contents" of those and any other social media accounts maintained by or on behalf of Williams. When plaintiff refused to provide those materials, the Suzuki defendants moved to compel such disclosure. Plaintiff opposed that motion on the grounds of relevance and burden, contending that the demand for disclosure was a "fishing expedition." Supreme Court agreed with the Suzuki defendants that they were entitled...

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The 10-Year Life Cycle of a New York Consequential Damages Claim

COMMERCIAL PROPERTY – CONSEQUENTIAL DAMAGES
Stern v. Charter Oak Fire Ins. Co.
(4th Dept., decided 9/28/2012)

Who out there other than I remembers this case and the position it forever occupies in the evolutionary chain of the recoverability of consequential damages against property insurers in New York State? Those who do might understand then why I am blogging about a one-line decision.

Vivian Stern made a claim to The Charter Oak Fire Insurance Company (Travelers) for losses stemming from an armed robbery that occurred at her jewelry store on or before December 28, 2001. For reasons not apparent in the 13 (!) reported decisions of the Fourth Department in this case (most regarding motion practice), a dispute arose between the parties and Stern sued Charter Oak in 2002 for both contractual damages and consequential damages, including future lost profits and future sale value of the business.

In September 2005, Charter Oak moved to dismiss the complaint's consequential damages claim arguing, among other things, that coverage for such damages was negated by the policy's consequential loss exclusion. Onondaga County Supreme Court (Deborah H. Karalunas, J.)...

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