"Cake Talk" - 5 new articles
Dry Clean OnlyBack in my pre-bakery life, when I had a real job, I wore a suit to work every day. A suit that had to be dry-cleaned after every couple of uses.
Between my husband and me,the dry cleaning bill ran several hundred dollars each month, and we had a house account at the local dry cleaners.
I have little to show for that period now, except for the remnants of a previously endless supply of wire coat hangers. I have never (yes, NEVER) been inside a dry cleaners in Tuscaloosa and I have lived here almost seven years. Many of those business suits I wore daily in the 90's are collecting dust in a corner of my large closet, not the corner I use.
Bakery clothes can be machine washed, and even my chef jackets are permanent press.
I do have one indulgence, a nice and warm green corduroy Brooks Brothers vest I like to wear in the bakery on cold mornings. I bought it on sale a couple of years ago in California, and my sister has one just like it. I didn't use to wear it often (not that many cold days in Alabama) so I never paid much attention to the back of the label.
Dry Clean Only.
I've gotten some chocolate and cake batter on it so I have been stressing on how to deal with cleaning. Spend three days and ten bucks at the dry cleaners (I don't even know where one is)? Or take a chance on ruining my favorite non-chefware piece of clothing?
The stains are out and the vest is hanging on one of those remnant wire hangers to dry. It looks fine. Damp but fine.
Maybe it is time to liberate some of those other wire hangers... Organic Pumpkin Pie
These lovely organic pumpkins are from Snow's Bend Farm. We roasted them today, and pureed them. Thursday we'll have savory pumpkin soup. Then the rest will be made into pies for Thanksgiving. And, just in case you do not have the same holiday pie preferences as me...we're also making sweet potato, pecan and fudge. And two lovely combos -- sweet potato-pecan, and fudge-pecan. You know where to find them... Another Good Cake Week
In case you cannot tell from my photo of the Star Trek cake, the top tier looks like the uniform, with a black collar, blue torso, and logo. The bottom two tiers are covered in black ganache and decorated with galaxies.
We Next week is the last home football game of the season. The Iron Bowl, held Thanksgiving weekend, is in Auburn this year, and the SEC playoff game on December 5th will be in Atlanta. After that, who knows... We're gearing up for Thanksgiving pies and cakes. We'll make pumpkin, sweet potato, pecan, sweet potato-pecan, fudge, and fudge-pecan pies. We'll also make cakes (to order), mainly red velvet, caramel and carrot cake. Dickens Downtown is Tuesday, December 1 from 5-8 pm, which starts the Christmas season of cookies and other sweets. We'll be giving away bread pudding outside the shop and we'll have cider, hot cocoa, soup and other goodies for sale inside. Debbie Bond and the Creme Brulees will perform from 6-8 pm. Dress up and come early to have your picture made with Father Christmas or the Queen Mother. How to Pick-up a Cake
How we do it...
Customers Behaving Badly
We understand. Everyone has a bad day from time to time. We work very had to be sure every one of our customers gets the cake they were expecting. Sometimes things go wrong, and when they do, we make every attempt to make it right, even if that means working late, delivering a cake that has to be re-decorated. Or whatever it takes. The overwhelming majority of our customers are extremely nice and polite. And glad to be picking up a cake for a happy occasion. We have never had to enforce the "Be Nice or Leave" signs in our shop, but we have thought about it on occasion. For example...A customer orders a 3-tier birthday cake in teal, brown and white. Teal may be a slightly subjective color, but we happen to have many bottles of premixed gel colors (straight from the factory), including TEAL. "THIS IS KELLY GREEN" she screams at us, insisting we scrape all the offending icing off the cake and start over. A customer orders a cake with the instructions to write "Happy Birthday Mom" in either yellow or pink. The decorator, not sure which color to use, calls the number on the order sheet to ask the customer. The phone is answered by her mother (the subject of the cake), who happens to have the same first name, and tells us pink is her favorite color. When the daughter comes in to pick up the cake, she informs us "YOU SHOULD GIVE ME A DISCOUNT FOR TOTALLY SPOILING MY MOTHER'S BIRTHDAY SURPRISE." A mother planning her child's first birthday party gives us an invitation to use as a guide to decorating the cake. On it are at least twelve animals in a Noah's ark themed design. We copy three of them on the cake. One of my employees delivered the cake. While her husband looked on helplessly, she screamed "IS THIS THE UGLIEST CAKE YOU HAVE EVEN SEEN?? WHERE IS THE TURTLE?? HER FAVORITE ANIMAL IS THE TURTLE??" He brought it back to the shop, we added a turtle, and everyone was happy. A 3-dimensional cake does not have the exact design the customer wants so we proceed to take the cake apart to fix it. As we are putting the cake back together, it no longer stands up straight all by itself. The customer walks out of the shop, irate that she has to witness a work in progress. A few minutes later, the phone rings. I AM SO ANGRY THAT I AM GOING TO DRIVE AROUND FOR A HALF HOUR. IF I AM ABLE TO CALM DOWN, I WILL BE BACK TO GET THE CAKE, OTHERWISE I WANT MY MONEY BACK. The cake is fixed five minutes later but she never comes back. A 21-year-old goes off the wall because the "turquoise" dots on her cake were not the color turquoise she was expecting. While she rants, the phone rings. It's her mother, who has stepped outside, apologizing for her daughter's inexcusable behavior. "SHE HAS HAD A BAD DAY." The mother of a 10-year-old comes in, on the way to the party, to pick up a square stacked cake that looks like a package. Her face says it all, but she still screams "THE BOW IS NOT BIG ENOUGH. I SAW A CAKE HERE WHEN I ORDERED THIS ONE THAT HAD A MUCH BIGGER BOW." Days, months, and years later, we still talk about these customers and sigh... More Recent Articles |