Throughout history, there have been extraordinary people who, in Wharton professor Adam Grant’s elegant phrase, “moved the world.” Grant calls these people “originals” because they are nonconformists who are unimpressed with the status quo and have the creativity and courage to forge and follow their own paths. As he explains in Originals: How Non-Conformists Move the World, originals can be inventors, entrepreneurs, authors and painters, leaders of political movements. Martin Luther King was an original. So was Leonardo Da Vinci, and so is Bill Gates.
Originals, however, are not just world-famous people who revolutionized their domains. Grant also tells the story of originals whose names would be unknown to most: Carmen Medina, the CIA employee who battled for years to finally incorporate the digital age into intelligence sharing; Rick Ludwin, the TV executive who, despite not working in the comedy department, championed a rejected sitcom by comedian Jerry Seinfeld; Ray Dalio, the billionaire founder of a company who encouraged employees to send him memos such as the one that begins, “Ray, you deserve a ‘D’ for your performance today … It was obvious to all of us that you did not prepare at all …”
In Originals, Grant not only offers stories of great accomplishments but also dissects exactly how these accomplishments were achieved. He debunks the idea that originals are great risk-takers. Most of America’s founding fathers were reluctant revolutionaries. Martin Luther King writes that he was pushed into service as leader of the Montgomery Bus Boycott before he had a chance to say “no.” Bill Gates eventually dropped out of college but only after first securing a leave of absence from the university and ensuring that his parents would support him. Originals, Grant argues, are more risk-mitigators than risk-takers.
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Registration is now open for the FREE Patrick Lencioni webinar “How to Be the Ideal Team Player” presented by Soundview on Thursday, May 5th at 12:00 p.m. EDT.
Register today and get a FREE summary of Lencioni’s book, The Ideal Team Player.
Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this webinar offers applicable tips for your career.
In this FREE Soundview Live webinar, How to Be the Ideal Team Player, Patrick Lencioni uses a fable to dissect the ins and outs of an ideal team player. Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues.
Register Here: http://www.summary.com/free-webinar/lencioni
You Will Learn:
- The three indispensable virtues of an ideal team player
- A practical framework and actionable tools for identifying, hiring, and developing ideal team players
- How to improve your ability to lead and be an active team player
About the Speaker:
Patrick Lencioni is founder and president of The Table Group, a firm dedicated to helping leaders improve their organizations’ health since 1997. His principles have been embraced by leaders around the world and adopted by organizations of virtually every kind including multinational corporations, entrepreneurial ventures, professional sports teams, the military, nonprofits, schools, and churches.
Lencioni is the author of ten business books with over three million copies sold worldwide. His work has appeared in the Wall Street Journal, Harvard Business Review, Fortune, Bloomberg Businessweek, and USA Today.
Critical Conversations: Ensuring Success without Sacrificing Sanity
Date: Wednesday, April 27th
Time: 12:00 PM ET
Speaker: Cornelia Gamlem & Barbara Mitchell
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In this Soundview Live webinar, Critical Conversations: Ensuring Success without Sacrificing Sanity, Barbara Mitchell and Cornelia Gamlem will offer guidance to employees, managers at all levels, and business owners communicate effectively to achieve a tension-free workplace.
What You’ll Learn:
- Set and manage expectations
- Identify changes in the workplace and the workforce
- Create more options to solve conflicts
- Recognize your personal conflict style, and why it is important
- Effectively handle disruptive behavior
As a leader, changing your mind has always been perceived as a weakness. Not anymore. In a world that’s changing fast, successful leaders realize that a genuine willingness to change their minds is the ultimate competitive advantage. Drawing on evidence from social science, history, politics and more, business consultant Al Pittampalli reveals why confidence, consistency and conviction are increasingly becoming liabilities — while humility, inconsistency and radical open-mindedness are powerful leadership assets.
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In Persuadable, you’ll learn why being persuadable yields accuracy, agility and growth. But Pittampalli doesn’t just explain why you should be persuadable. Distilling cutting edge research from cognitive and social psychology, he shows you precisely how by outlining seven key practices: consider the opposite, update your beliefs incrementally, kill your darlings, take the perspective of others, avoid being too persuadable, convert early and take on your own tribe.Through clear and compelling descriptions and stories, you’ll learn exactly how to practice the art of persuadability. Rife with actionable advice, Persuadable is an invaluable guide for today’s datadriven, results-oriented leader.
IN THIS SUMMARY, YOU WILL LEARN:
- Why persuadability is especially suited for today’s business environment.
- The seven practices of persuadability and strategies for using them.
- Why it’s often better to persuade your own tribe before you try to convert others
For most of its storied history, Mercedes-Benz has been a very product-focused company, and with good reason. The brand was built on the quality and durability of its luxury cars. In the last decade of the 20th century, however, a few upstart brands started challenging Mercedes-Benz in its luxury space.
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These luxury upstarts, such as Toyota’s Lexus and Honda’s Acura, didn’t have the history of Mercedes-Benz, but they were willing to offer something more: unbeatable customer service. For example, Lexus dealers were required to sign a covenant that included the statement, “Lexus will treat each customer as we would a guest in our home.”
When Steve Cannon moved from vice president of marketing to CEO on January 1, 2012, he decided that Mercedes-Benz USA would battle to be the best of the luxury car manufacturers in customer service. As recounted in Driven to Delight, by Joseph A. Michelli, a consultant who worked closely with the Mercedes-Benz USA leadership and author of books such as The Zappos Experience, The Starbucks Experience and the best-selling Prescription for Excellence, Mercedes-Benz USA has met the challenge. First, a Map It wasn’t, of course, an easy journey. Unlike Lexus and others who were starting from scratch, Cannon had to overcome the entrenched product-focus mindset at the heart of the company.
Another challenge, as described by Michelli, is that most of the leaders and employees who would need to buy in and implement a new customer-focused mindset were not employees of Mercedes-Benz USA; they were employees of the more than 300 Mercedes-Benz dealerships in the U.S. Part of the customer service issue, in fact, came from this structure. Customers would find excellent service in one Mercedes-Benz dealer, and then find in another dealership that, as one patron explained, employees almost expected customers to be grateful for the opportunity to buy a Mercedes-Benz. To begin moving in the direction he wanted, the company had to understand where it was and where it needed to go. Eventually, a map would be created that showed….
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