Comp Session – Are You Ready? and more...


Comp Session – Are You Ready?

trainer client sittingWe have 8 complimentary sessions scheduled for this week. How many do you have? Are you always working on getting potential new clients into your facility? Today we are going to discuss what you and your team need to do to be ready for comp sessions. This is your time to shine!

Looking for ideas on how to get more complementary sessions scheduled? Try these past blog posts:

Here are a few things that I reminded our team to do that will really WOW the potential NEW clients that are coming in this week:

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Be prepared!

  • Review their CIQ’s (Customer Information Questionnaire) and have a couple articles ready for them that relate to their goals.
  • Highlight their CIQ’s.
  • Have a few exercises written out for them that you can go over during their comp session.
  • Get a rough draft of their weekly schedule ready.
  • If you don’t have their CIQ 2 days before the comp be proactive and track it down.

Be Organized!

  • Make sure your office (or the space you will be using to conduct the comp session) is neat and organized.
  • Have a copy of the results manual or your resource tool available.
  • Make sure you have a BP cuff.
  • Have a copy of your updated master schedule ready.
  • Make sure the fitness floor looks clean and tidy!! First impressions make a huge difference!

BE READY!

If you want more tips check out this video I put together:

Click here to view the embedded video.

Yours in health, fitness & business,
Sherri McMillan

RobTrevoraREGISTRATION IS OPEN FOR THE
2016 SPRING FITNESS & TRAINING FORUM!
~ Sunday March 6th ~ 7:30 am – 5:15pm ~ Live ~ Local ~ CECs/CEUs! ~ 
We have gathered the best and brightest fitness brains in the Pacific Northwest to bring you cutting edge info like we have never done before! 
Register TODAY!

THE BUSINESS OF PERSONAL TRAINING SYSTEM

BOPTbooklets 225x300 How to Gather Email Leads OnlineHey did you know that I wrote the ONLY complete training business  system designed to help you run a million dollar personal training business?! You can have this same business system that will help you work SMARTER and generate HUGE profits like we do here at Northwest Personal Training. The fee to purchase the Business of Personal Training System can be made up within 1 month of increased PT sales and there are NO recurring franchise or licensing fees. A comparable business system in other industries would require an initial investment of tens of thousands of dollars.  

DON’T REINVENT THE WHEEL! Let us give YOU the systems that we know work!

 

 

      


Share The LOVE. Get Clients!

Hey fit pros! Do you have a Valentines special running right now? What better time to to share the love and give current and potential new clients the opportunity to work with you more or start working with you?

We are currently running this special. If you are going to run a Valentines special you better start it soon!

Share the LOVE Special!

Valentine's Day 2016

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Yours in health, fitness & business,
Sherri McMillan

RobTrevoraREGISTRATION IS OPEN FOR THE
2016 SPRING FITNESS & TRAINING FORUM!
~ Sunday March 6th ~ 7:30 am – 5:15pm ~ Live ~ Local ~ CECs/CEUs! ~ 
We have gathered the best and brightest fitness brains in the Pacific Northwest to bring you cutting edge info like we have never done before! 
Register TODAY!

THE BUSINESS OF PERSONAL TRAINING SYSTEM

BOPTbooklets 225x300 How to Gather Email Leads OnlineHey did you know that I wrote the ONLY complete training business  system designed to help you run a million dollar personal training business?! You can have this same business system that will help you work SMARTER and generate HUGE profits like we do here at Northwest Personal Training. The fee to purchase the Business of Personal Training System can be made up within 1 month of increased PT sales and there are NO recurring franchise or licensing fees. A comparable business system in other industries would require an initial investment of tens of thousands of dollars.  

DON’T REINVENT THE WHEEL! Let us give YOU the systems that we know work!

      


2016 Fitness Business Pep Rally

11219519_10153477987408607_7624280954943377430_n2Here’s some tips to ensure you set the stage for an incredible 2016.  Think of this as a 2016 Fitness Business Pep Rally! Share with your team….

Be at Your Best:

Well, as a fitness professional, we expect that year-round, right?! But it’s even more important in the beginning of the year. You can’t afford to be away or sick – your clients and classes need you! So get lots of good sleep, eat well (lots of fruits and veggies) drink lots of water and take your Vit C or Echinacea if you’re feeling run-down. Put your game-face on no matter what is going on – you need to be positive, energetic and customer-service oriented. It’s show time!

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Be Present:

If you can help it, try not to be away over the next few months. In the fitness industry, it’s important to be present and at your best in January-March and September-November. The best time to schedule holidays in the fitness industry is July & August and December (keep that in mind as you plan your 2016 vacations.)…see more info on our time off policy.

Be Mentally & Physically Prepared to Work Hard:

You might need to stay late, come in early, work on a weekend. You might be juggling multiple tasks. You might be doing things that aren’t part of your normal job responsibilities. You should be prepared to take phone calls, do tours and be really good at this. Be ready to find out what a clients’ needs are and to show them how you can help them. Be genuine and honest and highlight how much we will take care of them.

Hone Your Skills Now:

We all spend a lot of time and $$ to get people to check us out, so we all need to be masters of the phone scripts and tours so we can highlight what we are all about when potential new clients do come in! What a waste it would be if an individual is motivated to call or come in to check out your business and their first impression is a poor one. Focus on customer service!

  1. Everybody has to be ready for a lot of phone calls and drop in tours (and help out in any way needed if things start to get backed up). Listen for the phones. Let your fellow team mates know when you are available to help out in any way.
  2. Your Customer Service Representatives must always be control of your situation and the studio. Know who might be available at all times to take a phone call or tour if you get crazy busy at the front desk.
  3. Note, if someone calls and you can’t give them adequate attention and service, it’s perfectly okay to say “I’m so sorry, I’m just taking care of one of our clients right now. Can I please take your name and number and I will call you right back so I can focus my attention on you”.  People will appreciate that and it will give them a better impression than you trying to juggle too many things and not really taking care of them.
  4. Have your phone call scripts and tour forms ready to go to help guide your staff and ensure the process is smooth and professional. Remind your staff to always take control of the conversation and use their scripts. First and foremost, be sure your staff knows to connect with potential new clients, develop a good relationship and understanding of their goals and encourage them to come in and try out YOUR facility.

Do you have a touring protocol? Make sure your staff is using it! And remember, the most important thing is to listen to them, find out their needs and then show them that you are the ones who are going to help them reach their goals.

Get in People’s Minds:

Now is the perfect time to call or email those clients who haven’t been in for a while or haven’t made the commitment to join yet. Now is the perfect time to ask for referrals. As people are thinking about fitness, you want them to think about you! Hand out those trial passes to everyone you know, book those comps and help inspire a lot of people!

Use Social Media:

Get the buzz going and help share the message to your sphere of influence. Ask your staff to like and share any upcoming programs or events. Post and invite people to participate. Also ask your staff to tag and message those who they think would benefit. Give people the opportunity to say YES!

I hope the beginning of the year excites you as much as it does me. I love coming into our studio when classes are energized and at capacity, the private area is full and the studio is just humming. It always makes me feel like we’re really doing a good job and are positively impacting our clients’ lives. So embrace the busyness and celebrate it!

Yours in health, fitness & business,
Sherri McMillan

RobTrevoraREGISTRATION IS OPEN FOR THE
2016 SPRING FITNESS & TRAINING FORUM!
~ Sunday March 6th ~ 7:30 am – 5:15pm ~ Live ~ Local ~ CECs/CEUs! ~ 
We have gathered the best and brightest fitness brains in the Pacific Northwest to bring you cutting edge info like we have never done before! 
Register TODAY!

THE BUSINESS OF PERSONAL TRAINING SYSTEM

BOPTbooklets 225x300 How to Gather Email Leads OnlineHey did you know that I wrote the ONLY complete training business  system designed to help you run a million dollar personal training business?! You can have this same business system that will help you work SMARTER and generate HUGE profits like we do here at Northwest Personal Training. The fee to purchase the Business of Personal Training System can be made up within 1 month of increased PT sales and there are NO recurring franchise or licensing fees. A comparable business system in other industries would require an initial investment of tens of thousands of dollars.  

DON’T REINVENT THE WHEEL! Let us give YOU the systems that we know work!

      


Personal Trainer Vacations & Paid Time Off

943898_10153114719986946_3910950229851754553_nWe recently requested that our trainers send in their vacation requests for the year. This is to ensure that we don’t have too many trainers gone at the same time and so that we can prepare for the absence of trainers. Our general rule is to not allow more than 2 trainers to be absent at the same time. This will differ depending on how many clients you have and how many trainers you have.

We like to remind our team that ideal times to take off are:

  • June
  • July
  • August
  • Holidays when clients will likely be out…
  • Spring Break
  • End of November
  • End of December

And…..not ideal times to take time off are:

  • January
  • February
  • March
  • April
  • September
  • October
  • Beginning of November

 

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We request this of our trainers because we want to ensure consistency for our clients and when trainers take time off it can disrupt their workout routine. We like to encourage our trainers to take time off during the months that our clients usually vacation the most.

At the beginning of the year we also like to remind our trainers of how our Paid Time Off Benefit works:

Northwest Personal Training supports a balance between an employee’s personal and work life.  Therefore, we believe that employees should enjoy time away from work for relaxation and enjoyment, in addition to time off for illness, appointments, emergencies or other needs without loss of pay.

We acknowledge that employees have diverse needs for time off from work. Accordingly, we have established a Paid Time Off, or PTO, policy to meet these needs.  It promotes a planned and flexible approach to time off.  Employees will be accountable and responsible for managing their own PTO hours to allow for adequate reserves for vacations, illness or disability, holidays, appointments, emergencies, or other needs that require time off from work.

  • Less than 1 year – 0 days
  • 1-2 years – 5 days x average shift at average pay
  • 2-5 years – 10 days x average shift at average pay
  • 5-15 years – 15 days x average shift at average pay
  • 15+ years – 20 days x average shift at average pay

Here is an example:

You’ve been working for the company for 2 years and one month.  You work an average of 30 hours/week at $17/hour.

You are eligible for 60 hours x $17/hour of Paid Time Off.

Now is a great time to remind your staff of your time off policies and as that they start thinking about and submitting their time off requests for 2016!

Yours in health, fitness & business,
Sherri McMillan

THE BUSINESS OF PERSONAL TRAINING SYSTEM

BOPTbooklets 225x300 How to Gather Email Leads OnlineHey did you know that I wrote the ONLY complete training business  system designed to help you run a million dollar personal training business?! You can have this same business system that will help you work SMARTER and generate HUGE profits like we do here at Northwest Personal Training. The fee to purchase the Business of Personal Training System can be made up within 1 month of increased PT sales and there are NO recurring franchise or licensing fees. A comparable business system in other industries would require an initial investment of tens of thousands of dollars.  

DON’T REINVENT THE WHEEL! Let us give YOU the systems that we know work!

      

Client Fitness Assessment Month

DSC02801Can you believe 2016 is here!  As you know, January is a great time of year to recharge your clients programs to set a game plan for the new year.  No matter what our client’s goals may be, it is necessary to have a solid way of how to best track their progress.  January at Northwest Personal Training is our client fitness assessment month. We will be conducting these fitness assessments in both group training classes and personal training sessions. We have specific assessment forms for both group training clients and personal training clients. (Want more forms? Want to get your business organized? You can have the system I created and use everyday at our studio….and use it to run your fitness business. Check out the Business of Personal Training System.)

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For Personal Training Client Fitness Assessments:

It is key to have measurable progress when conducting a client fitness assessment. Use numbers and specific measurements so that your clients can see their results when you check back on their file. Make sure that all client files have a blank fitness assessment form included in them before starting the first sessions of the year. Be prepared, take assessments seriously and show your clients how much you care about their health and fitness. They will notice!

For Group Training Fitness Assessments:

We keep this as simple as possible to ensure it gets done because we know how hectic it can be before, during and after group training sessions. We leave a binder in our group exercise room with the names of all of our group training clients listed in alphabetical order. We also leave blank copies of the group assessment form in the front of the binder. During the start of the group training session we simply pass around the binder and have each client grab their assessment sheet and ask him/her to fill it out and give it back to the instructor.

Here are a few of the assessments we will be conducting in our group training classes:

Interval/Adrenaline Cycle – 5 minute stage for Distance

Muscle Tone and Sculpt, Muscle Strength and Power – DB Bench Press

Indo-Row – 500m for Time

Core Conditioning/Pilates – Hover time on Toes

Bootcamp – Jump-Rope 1-min for revolutions, Push-Ups max reps

Go ahead and take care of these client fitness assessments now. You and your clients will be glad you did!

Yours in health, fitness & business,
Sherri McMillan

THE BUSINESS OF PERSONAL TRAINING SYSTEM

BOPTbooklets 225x300 How to Gather Email Leads OnlineHey did you know that I wrote the ONLY complete training business  system designed to help you run a million dollar personal training business?! You can have this same business system that will help you work SMARTER and generate HUGE profits like we do here at Northwest Personal Training. The fee to purchase the Business of Personal Training System can be made up within 1 month of increased PT sales and there are NO recurring franchise or licensing fees. A comparable business system in other industries would require an initial investment of tens of thousands of dollars.  

DON’T REINVENT THE WHEEL! Let us give YOU the systems that we know work!

      

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