I’ve written here a few times about cognitive biases. They encompass a wide variety of mental phenomena. This time the Einstellung Effect is in Scientific American. Fascinating.
Several weeks ago I spoke with APQC on a variety of topics, centered around their themes of critical knowledge. That has turned into two blog posts at APQC.
The book in two sentences: "There are two alternatives: one is to bitch about reality and the other is to harvest the gifts it just gave us. This is what I call the freedom of choice."
Ron Friedmann has a great find in law firm continuous improvement Clifford Chance Adopts Continuous Improvement Program:
Are successes because of the design or despite the design? What about failures?