RSS Service Outage Update

We have had a serious hardware problem on a core element of the FeedBlitz RSS (not email) service. It’s pretty bad news: That gear isn’t recoverable, per the hosting service we’re using. So the RSS side of the house is effectively down at the moment. I know apologies aren’t enough, but FWIW, we’re sorry.

Unfortunately, it may take us days to recover full operational capability for RSS feed serving. We can’t get to the daily backups on the RSS front that would simplify this process and were there for that express purpose. With hindsight we could – and should – have handled our daily backups differently (the email service does this much better), and we’ll get that right as we get your feeds back up and running (which we can and will do – it just won’t be easy). We just didn’t envision this kind of badness happening.

For now, we’re focusing on getting your feeds back to being served as job #1.  Everything else is secondary.

For emailers, if you want to temporarily switch to using your blog’s raw feed for your mailings, pick your list(s) from your FeedBlitz site navigation, click the settings button, and update the article source URL. If you’re using the FeedBlitz FeedSmart plugin you should temporarily disable that.  Mailings are working fine provided that they don’t use a FeedBlitz RSS feed source. And yes, I’m very much aware of the irony.

I’ll post updates here on the blog as we progress.