Knowledgebase

Will FeedBlitz send old posts if I edit them?

Not usually, no. There is typically enough information in an RSS feed to prevent older articles from being remailed if you edit them. If you find that edits are being remailed then it may be that you are using an old RSS format (RSS 0.9x) which is archaic and lacks time stamp information. Go to…

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Why does video not appear in emails?

UPDATE: FeedBlitz will now automatically produce video thumbnails for you if you use standard embedding codes from video sharing sites such as YouTube, Metacafe, Dailymotion, Blip.tv, Yahoo Videos, Hulu and more. See http://blog.feedblitz.com/2010/03/better-video-in-emails.html. For other embedded videos, it doesn’t work because embedded video players built for the web are almost always what are called “active”…

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Why did my mailing not go out?

There may be several reasons a mailing did not go out when you expected.  A common issue is the schedule of the mailing is incorrect.  The following link provides steps to find and update your mailing schedule: http://support.feedblitz.com/customer/portal/articles/887522-my-updates-are-going-out-late-can-i-change-the-scheduled-time- Your account may have been suspended because a trial period expired. If you were on a paid…

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Where is the HTML subscription form code?

As a publisher, you want to advertise your sign up and encourage your readers to sign up for your newsletters. Publishers can either use the Classic Forms or the SmartForms to access and customize the code. First, click on your Newsletter from the Account Dashboard.  Next, click the “I Want To” button in the upper…

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When does FeedBlitz send an automatic email?

FeedBlitz will check your article source (usually a blog or RSS feed) on the schedule you determine at Newsletters | Mailings | Schedule. After it fetches your content, FeedBlitz determines whether or not there is one or more new articles to send out. If there is new content, FeedBlitz will create the mailing and send…

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Preview shows too many articles

The online preview – available from the default form and also by clicking on your newsletter, then clicking the “I Want To” button, then selecting “Troubleshoot” from the drop down menu, then selecting “Diagnose” on the following page- shows the top (most recent) articles in the newsletter’s article feed. It does NOT show either (1)…

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